Refunds & Exchange

 

EXCHANGE POLICY

  1. This exchange policy is only applicable for BZU BZU eStore.
  2. For exchange, please contact our customer service by email cs_my@elitebeautyasia.com with your order number and photos or video of the affected items together with shipping packaging within 3 days of receiving the goods.
  3. Please return the items within 7 days from the email confirmation send by customer service.
  4. Exchange of products can be arranged under the following reasons:
    • If the products delivered is in damaged or defective condition; or
    • If the products is expired; or
    • If the product is different from the Order delivered. Products for exchange shall be returned in its original condition, quantity, and packaging as it first delivered to customer together with proof of purchase.
    1. Exchange of products can only be for the following:
      • Products has to be exchange with the same product
      • Products has to be of the same quantity & volume size.

       

       

      RETURN & REFUND POLICY

      1. This Return and Refund policy is only applicable for BZU BZU eStore
      2. Should there be any discrepancy of products delivered and customer wishes for return and refund or exchange, Customer need to notify Customer Service by email cs_my@elitebeautyasia.com to report on the products upon 3 days of receiving the goods.
      3. Refund payment will be debited to customer credit card or debit card within 14 to 30 working days depending on appointed bank refund policy and/or by BZU BZU Membership points.
      4. The refund will be done via the same mode of payment via Online.
      5. Return & refund of products can be arranged under the following reasons:
        • If the products delivered is in damaged or defective condition; or
        • If the products is expired; or
        • If the product is different from the Order delivered. Products for return or refund shall be returned in its original condition, quantity, and packaging as it first delivered to customer together with proof of purchase. 

       

       

      The customers shall be responsible for the risks and condition of the product to be returned until it reaches BZU BZU company. BZU BZU will not be liable for any loss or damage to the product prior to the product received by us. The customers are advised to pack safely the product to prevent any loss or damage to the product or its box or its original packaging.